If 2020 has taught us anything, it’s that John F. Kennedy was right: “Change is the law of life. And those who look only to the past or present are certain to miss the future.”
The events of this past year have forced us to discard conventional practices, adapt to new norms, and become flexible. They have caused much introspection and led to a process of reinvention for individuals and businesses alike.
Change is a sticky concept. The word itself often elicits a fear of the unknown. Like tiles used to create words in a game of Scrabble, change shakes things up and moves them around to form something new. Most people prefer to stay nestled in their comfort zones, but change pushes them elsewhere, often acting as a catalyst for improvement. According to Nicky Verdy, author of Disrupt Yourself or Be Disrupted, “. . . disruption is the vehicle through which success and economic growth travels.”
For growth to occur, change must be an integral and on-going part of an organization’s culture. This allows employees to build a dynamic mindset, which is key to achieving adaptation. As George Bernard Shaw said, “Those who cannot change their minds cannot change anything.”
Establishing such a mindset is challenging for any organization. Most people are innately resistant to change, especially during times of uncertainty, so it is important to explain why it’s necessary. Painting the “big picture” helps eliminate confusion and frustration, making it easier for employees to “buy into” a new way of thinking.
Fortunately, 2020 is more than half over. During the past six months, we’ve successfully survived a pandemic, weathered economic setbacks, and found new ways to thrive in remote environments. We’ve learned that change is doable, even desirable. We’ve also discovered that there’s no better time than the present for change so we can prepare for the future.
With that said, now is the perfect time for your clinic to reinvent itself by adopting a few simple practices to streamline the processes within your clinic. We recommend the following:
- Electronic Reminders. These auto-generated reminders make it easy for your staff to remind patients of upcoming appointments. They reduce patient no-shows and patient-staff time.
- Virtual Check-In. Save both your patients and staff time by allowing for online check-in. This process is simple and effective, reducing the amount of time patients sit in the waiting room.
- Virtual Visits. With virtual visits, your providers can see any patient, anytime. This is especially useful for those who are nervous to physically enter your clinic.
- Online Statements and BillPay. This gives your patients the flexibility to pay their bills whenever and wherever they want. It encourages faster collections and makes reconciliation a breeze.
Contact us today to learn how the PCIS GOLD® Software Solution can help your clinic make simple changes to enhance your future.
